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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Adding an ftp account|
To add a FTP account please follow this step by step guide. 1. Login to your cpanel. (...
Can I resell my account, sell sub/addon domains or sell email accounts ?|
No. You do not have a reseller account so this means that you can not sell your account,...
Can I setup a third party FTP access on my website for my freind ?|
Yes you can setup as many ftp access acccounts for freinds, family or staff. You can also set...
Can I tranfer my domain away from GemHosting ?|
Yes. Your domain is your domain for the period that you paid for, in most cases this will be...
Can I upgrade/downgrade my account ?|
You can upgrade or downgrade your webhosting account at any time.
Can we have more than 1 website ?|
Yes you may hold as many domains and websites as you wish under 1 account.
Cancellation fees ?|
We do not charge any fees for cancelation requests.
Do you backup customer websites ?|
At this time we are not offering account back-up with the exception of as an on-needed...
Do you charge Tax ?|
As of this time we do not charge any tax on any of our products.
Do you monitor customers websites ?|
By default we do not monitor any customer accounts, however if we receive a complaint on the...
Do you offer affiliates ?|
We are currently upgrading our affiliate system.
Do you offer any type of website design support ?|
We dont offer website design support, But we can design your website for you for a small fee....
Do you offer DNS changes ?|
We do offer DNS change. This is mainly used for customers that run an irc server. Please open a...
Do you supply ssh access ?|
Our webhosting clients are not provided SSH access for added security as this would require...
How long will it take you to setup my account ?|
All accounts are setup within 24 hours from the date of cleared payment. If your account still...
My domain seems to be expired|
This does seem to happen from time to time and there are multiple causes. 1.) You did not pay...
What happens if I what to cancel my account ?|
All accounts may be canceled at any time using the cancel package link within our client area or...
What is a dedicated ip ?|
A dedicated ip is an ip thats desinated to your website only, this is ideal for bussiness...
What is Cpanel ?|
Cpanel is a place for website admins to control every asspect of there webhosting account. in...
What is fantastico ?|
Fantastico is a fantastic addon to cpanel that allows you to add/install apps to your website...
What type of payment do you accept ?|
Currently our preferred payment method is PayPal however under certain circumstances other...
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