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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Articles
 Adding an ftp accountTo add a FTP account please follow this step by step guide. 1. Login to your cpanel. (... Views: 195 |
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Can I resell my account, sell sub/addon domains or sell email accounts ? No. You do not have a reseller account so this means that you can not sell your account,... Views: 201 |
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Can I setup a third party FTP access on my website for my freind ? Yes you can setup as many ftp access acccounts for freinds, family or staff. You can also set... Views: 200 |
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Can I tranfer my domain away from GemHosting ? Yes. Your domain is your domain for the period that you paid for, in most cases this will be... Views: 187 |
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Can I upgrade/downgrade my account ? You can upgrade or downgrade your webhosting account at any time. Views: 186 |
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Can we have more than 1 website ? Yes you may hold as many domains and websites as you wish under 1 account. Views: 213 |
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Cancellation fees ? We do not charge any fees for cancelation requests. Views: 192 |
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Do you backup customer websites ? At this time we are not offering account back-up with the exception of as an on-needed... Views: 370 |
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Do you charge Tax ? As of this time we do not charge any tax on any of our products. Views: 185 |
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Do you monitor customers websites ? By default we do not monitor any customer accounts, however if we receive a complaint on the... Views: 177 |
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Do you offer affiliates ? We are currently upgrading our affiliate system. Views: 182 |
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Do you offer any type of website design support ? We dont offer website design support, But we can design your website for you for a small fee.... Views: 186 |
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Do you offer DNS changes ? We do offer DNS change. This is mainly used for customers that run an irc server. Please open a... Views: 174 |
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Do you supply ssh access ? Our webhosting clients are not provided SSH access for added security as this would require... Views: 178 |
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How long will it take you to setup my account ? All accounts are setup within 24 hours from the date of cleared payment. If your account still... Views: 188 |
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My domain seems to be expired This does seem to happen from time to time and there are multiple causes. 1.) You did not pay... Views: 73 |
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What happens if I what to cancel my account ? All accounts may be canceled at any time using the cancel package link within our client area or... Views: 183 |
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What is a dedicated ip ? A dedicated ip is an ip thats desinated to your website only, this is ideal for bussiness... Views: 181 |
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What is Cpanel ? Cpanel is a place for website admins to control every asspect of there webhosting account. in... Views: 179 |
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What is fantastico ? Fantastico is a fantastic addon to cpanel that allows you to add/install apps to your website... Views: 184 |
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What type of payment do you accept ? Currently our preferred payment method is PayPal however under certain circumstances other... Views: 180 |
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